Just data

This happens all the time, all over the web, in every imaginable context.  Taking worst-case scenarios into account is something that web design does poorly, and usually not at all.
- Eric Meyer on Facebook’s Year in Review feature.

Of course, what’s missing from the other worst-case scenarios is the human element that is so prevalent in this feature. It’s more than an edge case that breaks functionality; it’s triggering a drastic and negative emotional response. To think Facebook missed or ignored this oversight – that the exact same data that they are constantly prodding users to upload over time, the photos and updates and bits of information, can illicit a different response through the lens of time or whatever other external event, makes me see why they need an empathy team.

They scrubbed a year’s worth of someone’s photos of all sentimental value and presented them in literally the same way one reads a word document.